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FAQs

My account

Registration

To register on the web page, you only need to have an email and specify a password.

Access

To access your account you need the email and password specified in the registry. If you do not remember it, the “Lost your password?” option will provide you a new password in your email.

Advantages

In your Militaria Barcelona account you can store the articles you wish to follow, check the history of purchases made and change the shipping address.

Purchase process

Purchase not automatic

Militària Barcelona is a store with thousands of different products for sale in person and online. For this reason, before the client makes the payment, we will check the existence of the articles in question.

Purchase process

After completing the purchase through the “Shopping Cart”, the customer will receive a message notifying the success of their order. From Militaria Barcelona we will verify that we have the articles in question and we will send a message with the methods of payment.

Articles without existence

It may be the case that the article purchased online had been sold in person and not properly withdrawn from the web page. In this case, the customer will be notified of the incident and the payment will not be required.

Payment

Payment methods

Payments will be made via bank transfer, Western Union o Paypal

Payment in installments

You can reserve articles and pay them at interest-free terms. Depending on the needs, the number of terms may be adapted. The articles will be reserved and stored in Militaria Barcelona and sent after receiving the last payment.

Secure payments

The bank and PayPal accounts are in the name of the business owner, Xavier Andreu, and in recognized entities to offer total confidence in the payment.

Shipping and delivery

Shipping type

Shipping will always be certified and will be done through Correos or a transport agency, depending on the characteristics of the product.

Shipping costs

The shipping cost will depend on the size and weight of the products. The nationally certified shipment costs from € 4 and the international one starts at € 8.

Tracking the shipment

After making the packaging and the shipment, the tracking code will be proceeded to the customer in his email.

Changes and returns

Return Conditions

A product may be returned in the event that the article received does not match the description of the article on the website. The return period is 15 days.

Return process

If the conditions of return are met, Militària Barcelona will return the entire value of the product.

Return method

To return the wrong product, the same method of shipment will be used to proceed to the return.

Can not find the help you need?

Phone +34 93 207 53 85 - Whatsapp +34 693 259 512 - Monday to Friday 10:00am - 1:30pm i 4:30pm - 8:00pm